So I've personally been pretty damn disappointed with official responses to anything I ask of Turbine lately. Most of my questions are not answered, but just ignored. I don't even get a "No comment" answer, just nothing.
I've posted in the official "Suggestions" forum that I suggest they get their act together, and you're more than willing to add your own comments. I do ask that no one mention any official deletion or moderation that has happened, as that is grounds for thread removal. That happened to my last thread, because I mentioned that a thread of mine had been deleted without response, my new thread got deleted with the response "You mentioned a deleted thread".
Post is at http://forums.lotro.com/showthread.php?p=4717922#post4717922
I've never had issues with customer services, but the community reps are basically assholes.